Shipping & Returns

Shipping & Returns Policy

We currently ship to all European Union countries with Germany as our primary market. We want you to shop with confidence, knowing that returns vary by location but quality is always guaranteed.

Shipping Information

Destination	Cost	Delivery Time
Germany	Free	3–5 Business Days
Other EU Countries	Free	5–7 Business Days

Processing Time

All orders are processed within 1–2 business days excluding weekends and German public holidays. You will receive a confirmation email with tracking information as soon as your order ships.

Carriers

We ship via DHL for German domestic orders and DHL Express for international European orders to ensure reliable and timely delivery.

Returns & Exchanges

We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in their original condition with tags attached to be eligible for a refund.

DEGermany Returns

•Free prepaid return label provided
•No cost to you
•Drop off at any DHL packet shop

EUOther EU Countries

•Free prepaid return label provided
•Full product refund upon receipt
•Drop off at any local partner packet shop

How to Initiate a Return

Please email us at support@bumpglow.de with your order number. We will respond with instructions and your shipping label (if applicable) within 24 hours.

Note on Exchanges: Direct exchanges for different sizes are processed as returns. Please return your original item for a refund and place a new order for the correct size. This ensures the fastest delivery of your new item.

Refund Processing

Refunds are processed within 5 business days of receiving your returned item. The credit will appear on your original payment method depending on your bank's processing time.

Damaged or Defective Items

We take full responsibility for any manufacturing defects or shipping damage. If your item arrives damaged, please contact us immediately with photos.

Prepaid return shipping provided for all locations
Replacement items sent via Express Shipping at no cost
Full refund including original shipping if replacement not possible

Common Questions

Can I refuse delivery if it looks like the wrong size?

We recommend accepting the package and trying on the item first. Our fit is designed to be flexible. If it still doesn't fit, you can initiate a return. Refusing delivery may delay your refund as the return shipping process is slower for refused packages.

How long do exchanges take to process?

exchange by returning the original item and placing a new order results in the fastest turnaround. Your new order will be processed within 1-2 business days, and your refund for the return will be issued within 5 business days of us receiving it. This is faster than waiting for a direct exchange.

Do sale items have a different return policy?

Items purchased on standard sale are subject to our standard 30-day return policy. Items marked as 'Final Sale' or 'Clearance' are not eligible for return unless defective or damaged.

Can I return an opened package if I don't like it?

Yes, you can gently open the package to inspect and try on the item. However, the item must be returned in unworn condition with original tags attached. Items that show signs of wear, washing, or damage cannot be accepted.